Skillonix Flon - Diversified Investment Strategies | Professional Financial Planning

Information We Collect

At Skillonix Flon, we collect information to provide you with excellent investment education and services. The data we gather helps us understand your needs and deliver personalized financial guidance.

Personal Information

Full name, email address, and phone number when you create an account
Postal address for service delivery and communication purposes
Financial information relevant to your investment learning goals
Professional background and investment experience level
Communication preferences and language settings

Usage Data

Website navigation patterns and page interactions
Time spent on educational resources and learning modules
Device information including browser type and operating system
IP address and approximate geographic location
Referral sources and marketing campaign interactions

How We Use Your Information

Your information serves several important purposes in delivering our investment education services. We believe in transparency about how your data helps us serve you better.

Purpose	Data Used	Legal Basis
Account Management	Personal details, contact information	Contract performance
Educational Content Delivery	Learning preferences, progress tracking	Legitimate interest
Customer Support	Contact details, service history	Contract performance
Marketing Communications	Email, preferences, interaction history	Your consent
Service Improvement	Usage analytics, feedback	Legitimate interest

We never sell your personal information to third parties. Your data is used exclusively to enhance your learning experience and provide relevant investment education resources.

Data Protection & Security

Protecting your personal information is fundamental to our operations. We've implemented comprehensive security measures to safeguard your data against unauthorized access, alteration, or disclosure.

Technical Safeguards

SSL encryption for all data transmission between your device and our servers
Regular security audits and vulnerability assessments conducted quarterly
Multi-factor authentication for staff accessing customer data
Automated backup systems with encrypted storage in secure Australian data centers
Network monitoring and intrusion detection systems operating 24/7

Administrative Controls

Strict access controls limiting data access to authorized personnel only
Regular privacy training for all staff members handling personal information
Incident response procedures for immediate action in case of data breaches
Annual review of privacy policies and security protocols

Your Privacy Rights

Under Australian privacy laws and international standards, you have several important rights regarding your personal information. We're committed to helping you exercise these rights easily and effectively.

Access Your Data

Request a copy of all personal information we hold about you. We'll provide this within 30 days in a readable format.

Correct Information

Update or correct any inaccurate personal information. You can do this through your account settings or by contacting us directly.

Delete Your Data

Request deletion of your personal information, subject to legal requirements. Some data may need to be retained for regulatory compliance.

Data Portability

Receive your personal data in a structured, machine-readable format to transfer to another service provider if desired.

Withdraw Consent

Withdraw your consent for marketing communications or other activities that require your explicit permission at any time.

Lodge Complaints

File a complaint with us or the Australian Privacy Commissioner if you believe your privacy rights have been violated.

Data Retention & International Transfers

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Our retention periods vary based on the type of information and its purpose.

Retention Periods

Account information: Retained while your account is active plus 7 years after closure
Marketing data: Retained until you withdraw consent or 3 years of inactivity
Website analytics: Aggregated data retained for 2 years, personal identifiers removed after 6 months
Customer support records: Retained for 5 years to maintain service quality
Financial education progress: Retained for 3 years after account closure for certification purposes

International Data Transfers

Your data is primarily stored and processed within Australia. When we need to transfer data internationally for service provision, we ensure adequate protection through:

Standard contractual clauses approved by privacy authorities
Adequacy decisions recognizing equivalent privacy protection
Certification schemes ensuring international privacy standards
Your explicit consent where required by law

Third-Party Services & Cookies

We work with trusted third-party services to deliver our educational platform effectively. These partnerships are carefully managed to ensure your privacy remains protected.

Service Providers

Cloud hosting services for platform infrastructure and data storage
Email service providers for educational content delivery and support communications
Analytics tools to understand user behavior and improve our services
Payment processors for secure transaction handling (when applicable)
Customer support platforms to provide efficient assistance

Cookie Usage

Our website uses cookies to enhance your browsing experience and provide personalized content. You can control cookie settings through your browser preferences.

Essential cookies for website functionality and security
Analytics cookies to understand site usage patterns
Preference cookies to remember your settings and choices
Marketing cookies to deliver relevant educational content (with your consent)

Policy Updates & Changes

This privacy policy may be updated periodically to reflect changes in our practices, services, or legal requirements. We're committed to keeping you informed about how we protect your privacy.

When we make significant changes to this policy, we'll notify you by email at least 30 days before the changes take effect. For minor updates, we'll post the revised policy on our website with an updated "last modified" date.

We encourage you to review this policy periodically to stay informed about our privacy practices. Your continued use of our services after policy updates constitutes acceptance of the revised terms.

Version History

Version 3.1 - January 15, 2025: Updated data retention periods and international transfer procedures
Version 3.0 - September 2024: Major revision to align with updated Australian Privacy Act
Version 2.5 - March 2024: Added cookie policy details and third-party service information
Version 2.0 - December 2023: Comprehensive rewrite with enhanced user rights section

Privacy Policy